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Customer service in a legal environment

  • Job number: 20-0243P(1)
  • Employment type: Permanent Full Time
  • City: Montréal
  • Department: Administrative clerks
  • Employment status: Open

Description

Customer service in a legal environment

 

Are you at the start of your career having recently obtained your ACS or DCS in Paralegal Technology? Would you like to discover the legal world in a context that is different from that of a law firm?

Would you like to develop your expertise in real estate insurance, with an entry-level customer service position that will enable you to deal with lawyers and notaries on a daily basis in their residential and commercial files, thus developing your expertise and skills? You will work with them in order to find solutions according to the complexity of the files.

Do you have an innate sense of quality client service? Are you a person for whom it is important to establish a relationship of trust with your contacts? Are you a problem-solver? If so, you are the customer service representative our client wants to meet.

Our client is looking for a customer service representative who will be able to handle insurance claims for both individuals and professionals.

Your main responsibilities will include :

  • Receive and process incoming claims;
  • Maintain and update databases;
  • Communicate with the various internal and external stakeholders;
  • Respond in a courteous manner to customer requests and ensure follow-up;
  • Manage and identify solutions in problematic files;
  • All other tasks as required.

You have :

  • A legal training either an ACS or a DCS;
  • Experience or interest in law or in the real estate industry;
  • Good level of bilingualism, both written and oral (French-English);
  • Excellent customer service with an ability to establish a relationship of trust;
  • An analytical and problem-solving approach;
  • A good ability to work under pressure, multitasking;

Please send us your resume to cv@groupemontpetit.com specifying the offer 20-0243P(1).

*Please note that interviews will be conducted virtually.



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